How to Order:
Complete details on the order form of the goods you wish to order. Don't forget to fill in your name, address and telephone number (in case of queries) at the top of the form. All prices include VAT. For P&P charges, see below.

If you prefer you can order by phone, call us on 01277 525608 between 10:00 and 18:00 Monday to Friday.

Or by post by printing the order form and sending it to:

Postage and Packing:
We use 2nd Class Post. Please tell us if you want to spend more on 1st Class or Special Delivery. Our minimum charge is £1.20 for all items. As a guide, goods that are thin or flat (like penholders) will cost between £1.20 and £1.75 to send. Bulkier items like ink bottles will start at £2.35. Heavier items like paper will be £4-£5. All postal charges are subject to Royal Mail size and weight restrictions.

 

Payment:
Credit/Debit card - Fill in all details on the order form, including the three digit security code on the back of the card. If you use a debit card, you must also include the Issue No. or Start Date.

Cheque or Postal Order made payable to PENMANDIRECT. It's best to leave the value of the cheque blank and endorse it at the top with the words "Not to exceed £_______" with your estimated total written in - we will fill in the exact amount for you, to include postage.

Delivery:
We try to despatch orders within 48 hours of receipt of order, if stock is available. Occasionally, there are delays and we will endeavour to contact you if there is going to be a long delay. Depending on your order, we may have to send more than one parcel and this will be clearly marked on the parcels. Any items to follow will be marked on the invoice as such.

Guarantee:
We hope you will be happy with the items you've ordered. If they are faulty or damaged in transit, please contact us and we will issue a refund or replace the item.